Refund policy

Returns, Replacements & Refunds

A note from us first: every Vananda Collective piece is made just for you. Your tee starts as a blank shirt, and the affirmation is printed only when you place your order — which means we can't reshelve or resell returned items. That changes how returns work in our shop. Here's exactly what to expect.

If your order arrives damaged, defective, or wrong

This is on us. Please email us at vanandacollective@gmail.com within 30 days of delivery with:

  • Your order number
  • A clear photo of the issue
  • A short description of what's wrong

We'll respond within 48 hours. Depending on the nature of the issue, we'll either send a replacement, refund you in full to your original payment method, or request that you return the original item before we process the replacement. If a return is required, we'll provide a prepaid shipping label and instructions.

All claims are subject to review. We reserve the right to request additional information, photos, or the return of the item before approving a refund or replacement, and to decline claims in cases of suspected fraud or pattern abuse.

If you change your mind, or the size doesn't fit

Because each piece is printed just for you, we can't accept returns for change of mind or sizing mistakes. We know that's different from what you may be used to — and we want to help you get the right item the first time:

  • Our Size Guide is linked on every product page. Please check before ordering. Our tees run true to size with a relaxed unisex fit.
  • If you're between sizes, we recommend sizing up.
  • If you're unsure, email us before ordering — we'll help.

If your size doesn't fit, consider gifting the original to someone who'll love it and placing a new order in the right size.

Lost packages

If tracking shows your order as delivered but you haven't received it:

  1. Check with neighbors and your household
  2. Wait 48 hours — packages occasionally show as delivered before they actually arrive
  3. Contact your carrier (USPS, UPS, etc.)
  4. If still missing after 5 business days, email us at vanandacollective@gmail.com

EU customers — 14-day right of withdrawal

If your order is shipping to an address in the European Union, you have the right under EU consumer law to cancel and return your order within 14 days of delivery, for any reason. To exercise this right, email us at vanandacollective@gmail.com. Returned items must be unworn, unwashed, and in original condition. Return shipping is at your cost. Refunds are processed within 14 days of receiving the returned item.

Items we cannot refund or exchange

  • Final sale items
  • Gift cards
  • Digital downloads (including digital coloring books)
  • Personalized or custom-made pieces beyond our standard catalog
  • Items reported more than 30 days after delivery without prior approval

How refunds are processed

Approved refunds are issued to your original payment method within 10 business days. Your bank or credit card company may take an additional 5-10 business days to post the refund to your account. If 20 business days have passed since your refund was approved and you still don't see it, please email us.

Still have questions?

Reach out anytime at vanandacollective@gmail.com. We answer every email personally, usually within 48 hours.

— With care, Vananda Collective